Return Policy
If you receive damaged or defective merchandise, you must e-mail us or call us within 7 days of receiving merchandise. Someone will contact you within 48 hours after receiving your e-mail. In your e-mail, you must include all of the following information:
- first and last name on the order
- shipping address
- invoice #
- problem description
- note your request for an RA (Return Authorization) number
Please follow the instructions clearly. In most cases, we can resolve any issues without returning the product. We wish to resolve these issue quickly and effectively so we ask you to follow these steps:
Once you have received your RA#, you must do the following:
Repack item as it was received by you and in original box and include all the literature/manuals and blank warranty cards. Make sure the item is packed tightly, well protected and double boxed.
Include a detailed letter of explanation. Include name, address, daytime phone number, item #, product description and return authorization within the letter. Missing details in your letter could delay or deny your requested return.
Send a copy of your original invoice.
Send the package back via UPS or Priority Mail to:
Southern Advantage Co., Inc.
11935 Ramah Church Road
Unit - A
Huntersville, North Carolina 28078
800-632-6076 , 704-992-6251
Fax: 704-992-6247
Note: Please save all the receipts and tracking numbers. Orders must be shipped to Southern Advantage within 48 hours of receiving the Return Authorization #.
We thank you for your patience and understanding in resolving these issues.
If you have any question or need further assistant please contact us via e-mail or telephone 704-992-6251. Ask for customer service in regards to returns between 9 AM - 7 PM EST Monday - Friday.
Shipping and handling cost for returns is not refundable
Your Privacy and Security
By participating in the Council of Better Business Bureau's BBBOnLine Program we have made a commitment to meet the programs' strict requirements regarding how we treat your information and have it verified by BBBOnLine. Further information about this program is available at http://www.bbbonline.org.
Below is a full disclosure of the information we collect and how it is used.
Cookies
We do not use cookies while browsing our website. Cookies are used only during the ordering process. All information collected during the ordering process will not be used for marketing purposes, nor will it be sold or otherwise made available to any third parties.
Registration
In order to identify who you are, we suggest that you register and log-in when you visit our site. This allows us to provide you with your "Order Status" and other information that is uniquely yours.
How to access and/or correct your information
You can access all your personally identifiable information that we collect online and maintain, by phoning (in the USA 800-632-6076; from anywhere else 704-992-6251), mail (11935 Ramah Church Road,
Unit - A, Huntersville NC 28078, USA), or via e-mail. We use this procedure to safeguard your information. To protect your privacy and security, we will take reasonable steps to verify your identity before granting access or making corrections. You can correct factual errors in your personally identifiable information by sending us a request that credibly shows the error.
If you place an order with a ship-to address that differs from your bill-to address, we retain this information as well. You can modify or correct this information by following the procedure described above. Such information is used at your request to ship purchased merchandise and is not used for marketing purposes, nor will it be sold or otherwise made available to any third parties.
What information we collect
We welcome you to visit our site often. We do not collect any information while you visit or browse our site, should you choose not to log in or register.
When you choose to place an order with us, you are invited to log in (optional), so that we can identify who you are. As a newcomer, it will be suggested that you register for future identification. The registration page asks you to enter your name, a user ID, a password, your e-mail address, bill to and ship to addresses, and contact numbers. You can update this information at any time by clicking on the "Account" button at the top of every page, and login to update your information.
Placing an order
When you decide to place an order, you are asked to complete an order form. The order form requires your name, billing and shipping address, credit card number and expiration date. You should also include other information fields such as your telephone number, to allow us to contact you regarding your order if necessary. This information is used to make your shopping experience with us as smooth and pleasant as possible. We do not share this information with any party, other than The Southern Advantage Co., Inc.
Links
This site contains links to other related sites. The Southern Advantage Co., Inc is not responsible for the privacy practices, security, or content of such Web sites.
Relationships
The Southern Advantage Co., Inc does maintain special relationships with a number of business partners. However, no Southern Advantage Co., Inc customer information is shared with such business partners.
Security
After accessing our secure server, check the lower left or right hand corner of your browser window. An unbroken key or a closed lock (depending upon your browser) will indicate that you have accessed our secure server. Some browser versions and some firewalls do not permit communication through secure servers. In that case, we suggest that you contact us by phone, or fax your order to us.
Our commitment to children's privacy
We never collect or maintain information at our website from those we actually know are under 13, nor is any part of our website structured to attract anyone under 13.
If security or privacy is still of concern to you
Our transaction security, combined with our privacy guarantee, should satisfy your concerns regarding online ordering. Keep in mind however that you have a number of alternate choices available for doing business with The Southern Advantage Co., Inc.
- You can order on-line without sending your credit card number over the Internet. Just complete our on-line order form (choose "OTHER" as your payment method), print, and fax it to us at 704-992-6247.
- If you prefer, you can always call 1-800-632-6076, and place your order by telephone.
If you have any questions regarding this privacy statement, the practices of this site, or your dealings with this web site, you can contact us.
|
